How do your skills measure up?

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Using your experience to good effect is the key to success. Understanding the needs of those around you, building rapport and productive working relationships will help you to meet the desired outcomes in your work, create value and know that your knowledge and expertise are making a meaningful contribution.

  1. When dealing with customers or other stakeholders, I place equal emphasis on the tasks we have to do as well as on building rewarding relationships.

  2. I often compromise, back down, admit my mistakes or apologise in order to build long-term relationships with colleagues and stakeholders.

  3. I’m willing to speak up in order to do the right thing even in the face of disapproval.

  4. I frequently think about not only customers’ immediate needs but also how I can improve practices or processes to serve them better in the long-term.

  5. I reflect on past mistakes in order to extract lessons about how I can be more effective in the future.